FAQ's
PRODUCTION & SHIPPING
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WHAT IS YOUR PRODUCTION TIME?
The production time will vary depending on the item ordered. Each piece is hand crafted and made to order. We try to list updated production times at the top of each listing, however those times can change due to a higher volume orders, especially during the holiday's or sale's. If you need the item for a specific event, please feel free to contact us and we will try to accommodate your requests. Please note that shipping time is not included in the production time.
DO YOU SHIP INTERNATIONALLY?
Yes, we do. International shipping is typically around $12-$18 depending on where you are located (calculated at checkout) and shipping can take up to 2-3 weeks depending on location. Please be aware that once your order arrives in the country of destination, it may be subjected to additional fees and/or custom duties. Indigo Row is not responsible for these fees.
HOW LONG DOES SHIPPING TAKE?
We ship through USPS via First Class Mail. It normally takes 3-5 days depending on location, weather, and shipping volumes with USPS. You will receive an email with tracking info when your order is being prepared for shipment. Please allow 24-48 hours for tracking to update after receiving this email. Also please keep in mind that often during USPS' busy time's the tracking will not update, however, feel free to contact our team with any questions if it's past the 48 hour window.
REFUNDS & EXCHANGES
CARE INSTRUCTIONS
OTHER INFO
CAN THE RINGS BE RESIZED?
We do our best to ensure that ring sizes are exact. Due to some variations and inconsistencies in different sizing tools, rings can sometimes slightly vary.
Each stone ring is made using a unique process called electroforming. With electroforming, we can use either pure copper or solid silver. We always use the highest quality materials possible in making our pieces. If you order a piece with a copper core, you have the option of adding rose gold, 18K gold or silver over the top of the copper. We also plate with the thickest microns possible. Our pieces are always lead & nickel free but if you have any metal sensitivities, we do recommend upgrading to the solid silver core.
Solid silver electroformed pieces are very similar to the copper pieces but just a little higher quality. The piece is formed in pure silver instead of pure copper. You still do have the option of having the piece plated in the thickest layer possible of rose gold or 18K gold. Our pieces are always lead & nickel free but if you do have any metal sensitivities, we do recommend upgrading to the solid silver core.
There are a lot of awesome benefits to wearing pure copper but it can cause a slight discoloration on your finger after coming in contact with water, lotions or soaps, certain skin ph levels, or after wearing for long periods of time. This only happens to certain people. While we know it can be bothersome at times, it is completely harmless and washes off with a touch of soap & water. It does not mean the piece is cheaply made or anything like that. We always use the highest quality materials. Some people can also get a slight discoloration from rose gold because of the copper in the gold that gives it that gorgeous pink hue. We recommend solid silver and left silver or solid silver with gold to avoid any type of discolorations.
As with any plated jewelry, the plating can start to fade over time. We plate with the thickest possible to ensure it will last as long as possible. Every once in awhile we will get a piece that doesn't get a good connection during plating. We don't know this happened until the plating wears off much quicker than normal. It happens in about 1 in every 200 rings we send out. We always guarantee our pieces and plating and will do our best to get any issue fixed as quick as possible! If an issue happens on our end, we will also send you a prepaid return label so that you do not have to be inconvenienced by shipping costs and standing in long post office lines. We do our best to make sure our customers are 100% satisfied with your experience.
Most of our pieces CANNOT be resized so it is best to know your ring size prior to purchasing. We suggest stopping in a local jewelry store for the most accurate sizing but there are some sizing guides online you can try also. If you happen to order the incorrect size, we can exchange a non custom piece for a different size. There may be additional production time delays if we do not have the size needed in stock and have to make it.
CUSTOM PIECES CANNOT BE RETURNED OR RESIZED SO PLEASE MAKE SURE YOU KNOW YOUR RING SIZE BEFORE WE START MAKING YOUR CUSTOM PIECE!
